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Job Title: Process Associate

Job Description :

We're hiring Process Associate with 1-4 Years of relevant work experience at our Hyderabad location. the candidate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. Should be able to work in night shifts comfortably at home or office as required. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Number Of Posts: 5

Job Type : Full Time

Job Location: Hyderabad

Salary : Negotiable

Experience : 1-4 Years

Required Skills :

  • US Mortgage Process and Accounting knowledge, understanding, and experience
  • Should have basic knowledge of MS office (Word, Excel & Power-point)
  • Typing minimum 30WPM with 100% accuracy
  • Value chain of mortgage, Accounting knowledge, First Time Right, Kaizens.

Mandatory Qualifications :

  • Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage. 
  • Working knowledge in all the Business Applications related to Processes. 
  • Ability to identify ad notify team members and leads in case of rule break in the tool. 
  • Ability to Process Simple, Medium and High complexity tasks. 
  • Ability to Create process related reports within the desired timeframe that is expected. 
  • Follow the set guidelines/framework while structuring all work products. 
  • Ability to provide implementable recommendations basis the gaps and problems identified. 
  • Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens) 
  • Maintain compliance to the Quality metrics with an ability to display the culture of FTR (First Time Right) While processing transactions. 
  • Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently. 
  • Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively. 
  • Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources.


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