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Job Title: Process Trainer

Job Description :

We are looking for a Process Trainer with 4 to 8 years of experience for Gurgaon location.

Number Of Posts: 1

Job Type : Full Time

Job Location: Gurgaon

Salary : Negotiable

Experience : 4-8 years

Required Skills :

Process Trainer, Process training

Mandatory Qualifications :

  • Design and develop process flow charts and take care/maintain of all the SMSC center specific process documents.
  • Service definition and delivery support.
  • Understand how the process works, what are the resources required in the process, duration of the process and what is the outcome of the process.
  • Deep dive into each aspect of the process to identify problems or errors. Undertake data gathering and root cause analysis exercises.
  • Work with peers to come up with possible solutions to solve the problems.
  • Monitor the process at every stage.
  • Support the local/global implementation leads in development and execution of implementations to the field
  • Design customer reports on quality
  • Be aware of latest technological breakthrough that could be implemented in the existing process.
  • Partially project manage new service deployments and new customer onboarding processes
  • Management of small to medium sized projects (build, maintain and manage project plan including but not limited to tasks, risks, key milestones, deliverables, reporting and schedule).
  • Conducting new resource on boarding
  • Managing On the Job Training
  • Does Training Need Analysis and prepare training programs for operation and manage end to end delivery 
  • Effective training resource management


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